Its a sweatshop and you're expendable - IT Support Technician bei First Focus: Mitarbeiterbewertung

1,0
28. Sep. 2021
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CEO-Befürwortung
Geschäftsprognose

Pros

Good working hours and days. Good techs and comraderie amongst techs!

Kontras

Boring monotonous work. Culture is catch and dispatch i.e. to techs who know what they're doing. The junior techs get away with murder. The few who don't do the right thing cause management to come down hard on everyone. Highly regulated support department, projects and engineering not so much. Consistent high performance is expected yet never rewarded. Rewards are tokenistic to the poor souls who lacked the gumption to negotiate a decent salary and to keep them motivated in lieu of a decent salary. The most exploited techs consistently receive rewards to keep them running on that mouse wheel. Veteran senior techs have contempt for juniors and won't give them the time of day in their silos. Double standards with respect to who takes leave and when. Less paid techs given more freedom in this area than higher paid techs. Forced overtime if you take too much legitimate sick leave without pay. Asked to work for free on weekends. High staff turnover. 8 hr timesheet with no gaps expected daily + 40 hr week. High absenteeism as staff scramble to live, service cars, go dentists during sick leave, while management brag about doing that in regular business hours than ostracize support workers for high absenteeism. This job will make you physically and mentally unwell, if you complain and voice a fair go they will kick you out.

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Reaktion von First Focus
4y
There's clearly a lot of frustration from your time at First Focus and that's a real shame, I'm genuinely disappointed to hear your experience wasn't great. The majority of our staff love the values and culture, the transparency, the opportunities to accelerate their growth and development....these are the things that come with working for a fast-growing company, and there are always going to be things that don't go smoothly along the way as well which are talked about openly. Staff that excel here are the ones that want to be a part of the solution, want to take ownership of the outcome, and know that we're all part of the same team, here to deliver awesome results for our clients. I can assure you that your perception of how managers across the business view staff is very different to the conversations and actions that take place every day. We are a services business and therefore having the best people is key to being the best managed service provider. This is why we invest heavily in training, development, and creating a great environment for our staff. As we've grown from 45 to 260 staff during my time here that has meant a lot of fantastic people have been able to create a career path for themselves within the business. That also means that staff that don't live our values or continually underperform don't have a long-term place within the company - no one wants to come to work unhappy every day, and it's not fair on the rest of the team who do want to be there. I do hope you've been able to find a company and role that better suits you - we spend a lot of our lives at work and should all aim to enjoy being there!

Mehr Bewertungen zu First Focus entdecken

2,0
6. Juni 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

- Great place to learn (cert reimbursement & study days). - Technical team and project managers are friendly and good to work with.

Kontras

If you're looking at a support/engineer role and wanting to further your career than this can be a good place to work. For the most part it was the same as any other toxic MSP. If you can put up with that, use them and move on to something better. There are however a few things that are significantly worse than other similar MSP's: - In the time I was there I saw multiple acquisitions that were never completed. They would partially integrate the tech stack and move on to the next. Another review I read mentioned "Company is buying smaller MSP's to boost revenue preparing for a sale". Guess they were right lol. - Timesheets are way too strict, every minute of every day must be accounted for with insane levels of detail. They say this is necessary for an MSP but this is just overkill. Trying to complete a timesheet on a slow day is literal torture. - They will shove surveys, staff awards and "cheers" system down your throat trying to sell the illusion that they're trying to keep everyone happy. In reality they will almost never address the real criticism and complaints. When they do its touted in front of the company like they've solved world hunger. - The internal tech stack is a mix of cheap, half completed projects with very little documentation. I don't blame the tech staff for this as they usually won't be given the time/budget to complete the work.

4,0
21. Okt. 2025
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CEO-Befürwortung
Geschäftsprognose

Pros

Good exposure to different clients and technologies. Team generally supportive and approachable. Training materials available if you ask. Flexible work from home options depending on role. Reasonable structure for junior progression.

Kontras

Workload can get heavy with little notice. Communication between departments often lacking. Pay growth slower than industry average. Too much focus on ticket metrics. Limited recognition for high performers.

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