“Forever First” Only Applies to Customers - Customer Contact Center Representative I bei First Citizens Bank: Mitarbeiterbewertung

2,0
7. Sep. 2019
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CEO-Befürwortung
Geschäftsprognose

Pros

Great PTO, great pay and ability to work from home

Kontras

First Citizens Bank wants robots to work for them, follow the script, let customers abuse you and do it with a smile. They don’t care if the calls or customers affect their rep’s mental health. Turnover is extremely high and management does not care. I’ve currently filed a complaint on them with my state’s Equal Rights Division.

Mehr Bewertungen zu First Citizens Bank entdecken

5,0
1. Juli 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Great culture and very hands on.

Kontras

Far drive from where I live.

2,0
12. Juni 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Great opportunity for learning and growth, and many people in the organization to learn from who are willing to help.

Kontras

Over saturation of the market and unrealistic sales goals that are always changing make it difficult to set down stakes for the customers and team. Unlimited PTO leaves many managers picking up slack for multiple branches where other managers are rarely there, even when managers and team members out on medical leave.

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