Pros
The individuals performing the work are the superstars of this company. If given the right incentives and backed by strong company decisions FADV could have been a strong industry leader. There just are too many negatives to outweigh any positives.
Kontras
Offshoring killed the reputation of the companies FADV acquired. Work fulfilled by offshore counterparts create rework for US staff, defeating any hope of picking up efficiencies. Instead of sending simple tasks offshore, risky and complex tasks are being completed by staff in India without the knowledge to perform the work consistently with little to no error. Offshoring can be done smartly- not here! What a mess- low employee morale, no real recognition, workload is unmanageable, quality of work is poor. AND technology! Technology sucks! They all interplay to make work miserable for employees. Knowledgable team members and management have either been let go or quit because of the stress created by offshoring or by cutting of expenses in critical areas. With a lack of staff, those left are doing more than double the usual work and have to answer to why they are not meeting goals/metrics. Isn't it obvious why?
