Pros
Lots of tenured employees and training the one week was fun.
Kontras
Lots of tenured processors and ops team. Too many teams handling specific parts of the mortgage process which in turn leads to a HUGE disconnect and poor customer service. MLOs processing their own files because processors are constantly OOO and don’t seem to care whether a file closes or not. Closers don’t care to close on time if a file gets to them 3 days before and almost always try to push the date out. Processing managers of 15 years who have no clue what a rent schedule is?! FHA loan denied a week before closing because they have a 640 credit score but no bank account with 5/3. How’s that even legal ? They trap you with a large guarantee only to leave you broke because they don’t want to close loans unless it’s for a doctor. Horrible mistake coming here and a waste of a year.