Aggressive Culture & Unstable Product - Mitarbeiter (anonym) bei Extole: Mitarbeiterbewertung

2,0
10. Nov. 2016
Mitarbeiter (anonym)
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CEO-Befürwortung
Geschäftsprognose

Pros

1. They have great healthcare benefits, 100% coverage for the whole family 2. They do have a intensive on-boarding process 3. You get a lot variety in your work. So you can learn a lot in a short time. 4. Their ability to magically add 5 star reviews after ones not so savory.

Kontras

1. Product/Eng/TS are very aggressive, paranoid and unresponsive to other team's feedback. They will try hard to ignore persistent bugs and a unstable release structure. The feedback loop is taken very personally so people often fear backlash and loss of their jobs. 2. So there's no HR, which seemed cool but it is like being in high school. For a small company, everything was political, popularity-based and poor sr. management. We had new bosses every 6 months and you needed to violently fight for work/life balance. 3. Client work is mostly risk management within the platform. The product was hard to support due to unstable, weekly changes and lack of UI design. It is a troubling atmosphere when services team does the QA b/c they fired the QA team.

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Reaktion von Extole
8y
Genuinely appreciate the feedback. Over the past year we took this review, others, and internal feedback (via Glint) to heart, and I believe we now have a much stronger company and culture. Most notably, we transformed our support organization with new personnel, KPIs, and a manic focus on response time. We automated QA as part of our ongoing release process, and have introduced ongoing automated testing of client accounts to catch problems as soon as they happen.

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5,0
12. Juni 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Amazing coworkers and managers Open culture Amazing benefits "Oneteam" company culture

Kontras

Marketing tech is getting hit right now so there's no profits, thus lots of cuts.

5,0
23. Juni 2025
Mitarbeiter (anonym)
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CEO-Befürwortung
Geschäftsprognose

Pros

Extole has a great team with good balance and a lot of highly competent team members

Kontras

some things get shoved under the rug, product updates take longer than they should, things get ignored

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