From Happiness to Disappointment - Senior Client Service Representative bei Experian: Mitarbeiterbewertung

2,0
15. Mai 2024
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CEO-Befürwortung
Geschäftsprognose

Pros

Good benefits. Flexible schedule. Location. They provide work at home equipment.

Kontras

Experian Health was a great business unit when I first became employed in Tier 2 Support. Previous leadership was kind, honest and respectful. No they're just mean- nice. In the last 10 years, its been a hard decline. Dishonesty from Sr Leadership. Severe micromanagement. NO communication. You have to get information second hand within the organization. No fair pay for roles. Employees doing the work if 3-4 individuals. Roles and expectations change with no conversations. This Leadership that's been in place for a couple is very untrustworthy. Positions are created and quitely handed to who leadership likes. No public posting of management positions. Impossible to get a score of a 4 or 5 for the end of the performance evaluation. Leadership does not help with career paths. Long time employees are fleeing the company. No true value and appreciation for employees. They will say they appreciate you but actions clearly do not reflect. No diversity in Health leadership at all. Only people if color ate lower level. Many individuals do not have any faith in trust in Senior Leadership from the President and everyone under him. I no longer feel I havey job security. Dont make any major life decisions like buying a home or car while working here. Can't be trusted. It would be great if the CEO Jennifer Schulz needs to have a non manager, open feedback town hall with Client Support employees. Otherwise things are never going to change.

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Reaktion von Experian
2y
Thank you for sharing your feedback. We're glad you appreciated the benefits, flexible schedule, location, and work-from-home support. Your insights are valuable to us, and we continually strive to improve the experience for all our employees. Thank you for your dedication and contributions over the years.

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5,0
16. Juni 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Great work culture! Everyone is welcoming. I really like the work-life balance.

Kontras

There are really no cons that I can think of.

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Reaktion von Experian
3w
Thank you for sharing your experience. We’re glad to hear that you’ve felt welcomed and supported, and that work‑life balance has been a positive part of your role at Experian. We appreciate you taking the time to share your feedback and are happy to have you on the team.
1,0
6. Juli 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

The fact they had Remote work

Kontras

In my experience, management lacked consistency, transparency, and empathy when addressing employee concerns. After dedicating nearly 16 years to the company, I felt my years of service and commitment were not meaningfully considered when employment decisions were made. I received my first disciplinary action in February 2026 related to FMLA reporting requirements. From my perspective, I was placed on a final corrective action without prior coaching or progressive discipline, which I found surprising after many years with the company. A few months later, I was terminated following a security-related incident while working remotely. I felt I was not given a meaningful opportunity to explain the circumstances before the decision was made, leaving me with the impression that the outcome had already been determined. I also experienced frustration when seeking guidance from Human Resources regarding bereavement policies. I did not feel my concerns were fully addressed or that I received clear explanations to help me understand the company’s position. Overall, I left feeling unsupported and believing that HR’s primary role was to protect the organization’s interests rather than advocate for employees. While every workplace must uphold policies and compliance standards, I believe there should also be room for fairness, open communication, and consideration of an employee’s long-standing dedication and overall performance. My experience left me feeling undervalued and, ultimately, discarded after nearly 16 years of loyal service.

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