1,0
14. Feb. 2017
Ehemaliger Mitarbeiter, mehr als 10 Jahre
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CEO-Befürwortung
Geschäftsprognose
Pros
your own account manager, had a good support structure
Kontras
outsourced most of support, went from a great service oriented company that took great care of its customers to a profit driven only company at the detriment to the customer. Laid off a lot of talent and experience. Sending third party techs onsite. Went from a proactive company to a reactive only company. Reduced the quality of support but did not reduce the price they charge.