Pros
Unlimited overtime and sales commission. This company would pay $10 per person you setup on load control for resident's heating and cooling systems. Also you could get 80 hours of PTO and 80 hours of sick time upfront. They would also contribute $500 a year to your healthcare spending card.
Kontras
The managers at the call center on Rush St in Raleigh are highly unprofessional and immature. So much gossip and hypocrisy there it was very much like high school. I heard a team lead hang up on several customers. Also, the call volume is extremely high. I'm talking 80-200 calls in queue all day long. Keep in mind this is the largest utility company in the nation. My average phone call was 5 minutes and I would take 100+ calls a day all while adhering to rules to abide by while on the call. Calls are scored. Only accept this job if you absolutely have to. If you like your sanity steer clear. The $$ may be appealing but it's not worth it at all.