Pros
Decent benefits, disability, when you do well your pay reflects that.
Kontras
Very emotionally taxing. Customers are usually very angry, and they like to take it out on employees. Management expects us to kind of just take it and get on with our jobs. Adherence for call times is unrealistic. You're basically back to back on every call and if you try to take a break or be detailed with calls, its seen as a negative. They rate your performance on how quickly you can get customers on and off the phone, but tout that they want the best customer service. You can't have both. If you're the kind of person that can let stuff roll off your shoulders and you can handle the pressure, then this could be a good place for you to grow. Just know that many employees see therapists due to this job. I ended up going on disability after 2 years.