Pros
Can't think of any. They say other departments are happy but I don't see any of that.
Kontras
We are pushed to get callers off the line in 300 seconds and are given bad scores for using a sick day, using the restroom, having technical computer issues, anything you can think of. Have a car accident? one of your kids are sick? well, that's too bad. Every word, keystroke,mouse click and second is recorded and scored. If you have customer on the line and it's your break or 30 minute lunch and the call crosses over that time, the employee is deducted for that. You aren't in adherence and it hurts your performance scores. It's a miserable place to work. People stream out of here constantly. Benefits are poor. They pay for generics only so if your medication does not have that option, you won't be getting it. Perhaps other employees get good pay and benefits but if you work in customer service you will take abuse from both the customer and the company. You will have to stay up to 16 hours and at a moments notice. There is ZERO work life balance. Management just stares and smiles if you complain or even suggest changes. Everything is harassment, even baby showers. This place is beyond ridiculous.