Could be better... - Customer Experience Guide bei DriveTime Automotive Group: Mitarbeiterbewertung

3,0
17. Nov. 2022
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CEO-Befürwortung
Geschäftsprognose

Pros

PTO accrues fast Fast paced when working with customers 50K salary can be good depending on cost of living

Kontras

Company is trying to dumb down the sales process where anyone can do it. This can be a good or bad thing. Before Covid Drivetime offered commission on all sales, but now it is a team bonus based on the stores goal. So the top performer gets paid the same bonus as the lowest performer. $80 for every car sold if the store gets 100% to target. $40 for every car if the store gets 85%-99.9%. And no bonus for anything less than 85%.

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Reaktion von DriveTime Automotive Group
3y
Thank you for sharing your experience as a Customer Experience Guide. We're happy to hear you are enjoying your job, our PTO and compensation package and our fast-paced work environment. As a company, we believe in carpooling to a shared destination - it's one of our core values. Because of this, we switched to a team-based commission to provide a pressure-free sales experience for our customers and a non-competitive sales environment for our employees. We want our employees to work together as a team, not against each other. This is also why we provide a base salary. We hope this clears up our reasoning behind the switch. As you are a current employee, we are always looking to promote from within! Chat with your leader about any open positions!

Mehr Bewertungen zu DriveTime Automotive Group entdecken

5,0
15. Juni 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Always busy, good pay, decent hours

Kontras

Upper management regularly rolling out new initiatives that hinder dealerships ability to sell.

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Reaktion von DriveTime Automotive Group
3w
Thank you for sharing your experience as an Assistant Manager. We're glad to hear you enjoyed the fast-paced environment, competitive pay, and work-life balance the role provided. As our business evolves, we're continually looking for ways to improve processes and better serve both our customers and employees. Feedback from team members helps us evaluate these efforts and identify opportunities to enhance the experience for everyone involved. Thank you for sharing your experience, we wish you all the best in your future endeavors.
1,0
27. Juni 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Break room Covered work area good lighting

Kontras

Deceptive Company policy that is hard to access (Need to create a case with HR to review policies that are not easily located). Management over work with little notice for demand of Overtime. Management Typically uses google search to base their decisions instead of consulting their diagnostic team. Over demand of core job responsibilities ( Doing more than what you agreed to do upon hire). If Something was missed or not performed a certain way management will stop your production to show what you did wrong with the expectation that you will still hit production targets. Management also tends to talk down instead of a coaching approach. If you happen to go above and beyond (which is hard to do) little rewards come your way ( Things that wont come). Typical work shifts consists of maintaining a pace that is hard to achieve to always hit targets even if several roadblocks are in the way that you cant avoid. Overall working here I found it difficult to effectively communicate with management or other co-workers. * Working here I have personally experienced Sexual harassment and sexual assault, I have informed management and have heard no update on that topic other than "talked to said employee". Then Said Employee's behavior changed and found it extremely difficult to perform duties.

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Reaktion von DriveTime Automotive Group
4d
Thank you for taking the time to share your feedback. While we're glad you appreciated aspects of the work environment, we're sorry your experience didn't align with the values we strive to uphold. The DriveTime Family of Brands is committed to fostering a workplace where employees are treated with respect and concerns are taken seriously. We encourage any current team member who experiences or witnesses behavior that doesn't align with our values, or believes a concern has not been appropriately addressed, to contact Talent Support so it can be reviewed. We also appreciate your feedback regarding policy accessibility, communication, and leadership as we continue working to improve the employee experience. Thank you for sharing your experience, we wish you all the best in your future endeavors.
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