Pros
-Training has been slow and steady and the experience is catered to new hires to ensure they are comfortable with concepts before becoming more independent. -A small team of experts that work together on a daily basis. -Workflow isn't based on a call center and is ticket-based. -Tickets can come from clients or internal sources. -Working with other teams is encouraged and everyone I have talked to has excitedly shared their knowledge. -Very flexible work schedules, ample opportunity for time off. -Hands-off management that takes care of business when needed. I am still learning my role at this company. I have worked for several other businesses in the industry over the years and none of them compare to how welcome and comfortable I have felt on this team.
Kontras
-Workflows have largely been based on arcane knowledge of the systems established years ago. -If you want a step-by-step on how to complete a particular task, at the moment the best option is to ask around. -Very rapid change is underway and it is visible daily. Even these cons are being actively remedied by various team members and it is a priority of management to update systems and establish processes.