Great core values but not followed .. - Customer Engagement Phone Advisor bei Delta Defense: Mitarbeiterbewertung

2,0
25. Nov. 2022
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CEO-Befürwortung
Geschäftsprognose

Pros

There isn't too many that I can think of other than decent pay.

Kontras

The core values are not followed. The company looks great from the outside in. Once you are inside, you are constantly slandered by QA cards. Your QA scorecard depends on the QA person doing the review and how they are feeling for that day. There is no opportunity to move into another department unless you threaten to quit. All of a sudden opportunities magically appear. Most of the opportunities are for people working at HQ in West Bend. The remote workers are very rarely promoted.

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Reaktion von Delta Defense
3y
Thanks for taking the time to leave a review. It appears your employee experience fell short of expectations. Yes, we do have an engaged Quality Assurance Team that reviews calls and coaches on how we can best serve our valued members. It is important for us to focus on continuous improvements and celebrate successes. our Customer Engagement team is a place of growth and opportunity for remote and HQ employees.

Mehr Bewertungen zu Delta Defense entdecken

5,0
8. Juli 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Fantastic team culture & great people, Depending on the department - could be a great learning opportunity that can be used for career growth.

Kontras

Restructures come often. There is a bit of politicking going on at the upper management level.

5,0
26. Juni 2026
Mitarbeiter (anonym)
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CEO-Befürwortung
Geschäftsprognose

Pros

**Pros** Meaningful mission, supportive coworkers, and a culture that genuinely encourages growth, collaboration, and continuous improvement. Leadership invests in employee development and actively seeks feedback to make the company better. I've had opportunities to learn, contribute outside of my role, and work with people who truly care about both each other and our members.

Kontras

**Cons** Like any growing organization, communication can sometimes be a challenge, and priorities may shift as the company continues to evolve. That said, one of Delta Defense's strengths is that leadership actively listens to employee feedback and is continually working to improve communication and transparency.

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Reaktion von Delta Defense
2d
Thank you for your 5-star review and for being part of our passionate team! We appreciate that you genuinely care about the mission and the people around you. What you called out is exactly what we believe: that growth doesn't have a finish line, our leadership listens, and open communication is key. We're chasing progress, not perfection, and staying honest about where communication needs to sharpen as we scale is part of that. Glad to have you on the team. Let's keep growing together!
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