Pros
- Remote work from home, on a specialized team 5+ years.
- Started as CSR I on the phones 6-9 months, then saw temp opportunity in other team I am currently on now. Interviewed for temp position, got the offer.
- Turned temp position into permanent position.
- 80% member email, order entry fulfillment work,
- 20% phone work (now).
- Great boss, decent team.
- Left alone to do necessary work.
Kontras
- Micro management to an EXTREME, at times stressful and time consuming, and triggering, But, i work from home. Some of that is to be expected,
- I DID NOT START IN THIS POSITION, HAD TO WORK MY WAY UP. YOU WILL START ON PHONES AS A CSR 1. THIS IS ONLY MY EXPERIENCE.
- Training from what i see these days is a joke, Not at all comprehensive or sufficient enough,
- Remote work = remote answers, a lot of which can come from different sources, You must be willing to self-educate constantly. Fortunately, they have a TON of resources.
- New benefits system is hard to navigate, and even tougher to locate info,