Sales Sales Sales - Manager, Customer Success bei Datadog: Mitarbeiterbewertung

If you are a true CSM, stay away. This place is a sales shop. All metrics are sales based. Customer Success falls under the sales org. You will be told your job is to manage customers, but when end of month comes, all that matters is your pipeline. There is also zero team support for the team that owns the smaller growth accounts. You are not supposed to be technical, but when any technical questions come up, there is zero technical support for your clients because they are not valuable enough. On top of that, you have 300-500 accounts, so working less than 65 hours per week is impossible. If you like sales, this job will be great for you. If you want true Customer Success, do not apply. Also the micromanagement is real. Updates are asked for multiple times per day. Expectations are completely unrealistic. There is absolutely no work/life balance.