Felt like a mental prison - Advanced Technical Support Representative bei DISH: Mitarbeiterbewertung

1,0
16. Sep. 2012
Empfehlen
CEO-Befürwortung
Geschäftsprognose

Pros

Great pay, loved my team members they were like a family. Liked my discount on my dish services. That's it.

Kontras

No constancy with ANYTHING. Unattainable unrealistic goals. Often felt I was spinning plates. They were here balance this and this and this oh and these 3 other things. Constantly lived in fire of getting a "box" which they fired people and made a huge production like leading people to their death like the green mile. For months and months I voiced my unhappiness and applied for multiple transfers which fell on deaf ears. They did get hellbent on sales and i was marked down over and over for not selling to customers that was having equipment replaced or a tech out if they had at least one working tv. They only focus on stats even when they say they aren't they do it sneaky. Like telling us multiple times a day "there is a shiftbid coming, everything counts" which never made any sense because the last shiftbid they came in a few months later and just changed everyones schedules. Then you have the fact that often times to get one metric you have to put one or more in jeopardy. The place mentally abused me. I was celebrated when i was a top agent but when i fell and struggled, no one helped. I tried to figure a way out to meet everything, which ultimately led to my "box". They re-enforce to us on a daily basis we are just a body filling a seat, and we can be replaced at whim.

Mehr Bewertungen zu DISH entdecken

5,0
9. Dez. 2025
Empfehlen
CEO-Befürwortung
Geschäftsprognose

Pros

You can make six figures

Kontras

High turnover in employees and management

avatar
Reaktion von DISH
6mo
It is excellent to hear that you recognize the significant earning potential and that you find the commission structure to be good. We are committed to providing a compensation structure that highly rewards performance. We acknowledge your observation regarding turnover within both our employee and management ranks. We recognize the importance of stability and are actively investing in programs to enhance employee engagement, development, and retention at all levels of the organization. Thank you for providing your valuable perspective.
3,0
15. Mai 2026
Empfehlen
CEO-Befürwortung
Geschäftsprognose

Pros

Good middle management and compensation. Lots of opportunities to learn from plenty of smart people.

Kontras

Disclaimer -This is all water cooler hearsay and opinion. During the two years I was there the bill came due on being penny wise and dollar dumb over the years. A great example is Sling. Dish beat basically everyone to market but Netflix with streaming and was the first platform to offer live TV via stream (which YouTube TV still uses as a selling point). What happened? Dish paid the original engineers to build it and then balked at paying them to document and maintain it. Same deal with the cyber security team. After years of expecting security engineers to do exceptional work shorthanded for middling compensation eventually they had none. It was all put on the security manager, who had a heart attack after repeatedly requesting support. He understandably did not return. Not much later one of the core systems was ransomed, and the company fell out of the fortune 500. Despite being in the middle of dealing with the consequences of those decisions leadership was doing it all again with the mobile network build out.

1
avatar
Reaktion von DISH
1mo
Hearing that you found value in our middle management and compensation, as well as the chance to learn from the talented individuals on our teams, is encouraging. We appreciate you recognizing those aspects of your time with us. On the other hand, the historical context and concerns you shared regarding executive decision-making, infrastructure maintenance, and resource allocation are deeply concerning. Maintaining a stable, secure, and well-supported environment for our workforce is of the utmost importance, and we take feedback regarding employee well-being and operational decisions seriously. We are continually working to strengthen our operations and better support our teams across all business units. Because this review references a sensitive medical situation alongside organizational challenges, we would welcome the opportunity to hear more about your perspective. Please consider reaching out to our team directly at peopleoperations@dish.com so we can learn more.
Bewertungen anzeigen nach: Hilfreich|Sterne|Datum|Alle