There were free snacks and a free hot catered lunch weekly, until Covid hit and closed the offices. Mostly wonderful, dedicated, interesting, fun colleagues. Great health coverage (except for spouses). A real community feel.
Kontras
Irate customers, endless call queues, chronic understaffing, not paid enough considering the level of expertise, knowledge and skill we were expected to have.
Reaktion von Custom Ink
2y
We truly value the fact that you took the time to share your thoughts with us. We are always striving to improve and feedback like yours helps us immensely. We are sorry to hear that you had a challenging experience working with us. Please feel free to reach out directly with more details so that we may understand your situation better at inkerfeedback@customink.com.
Good benefits and diversity initiative at the time.
Kontras
The company lied about what the job was. A "community building local representative" for their brick and mortar stores ended up just being a cold calling job and taking incoming calls for other stores. No room to move up. The management was the worst I ever worked for. Weird rules where they signed the lease, including someone having to stay in the store in inclement dangerous weather. Most of the "old school" employees I came into contact with drank the Kool Aid in a weird way that left no room for criticism. I left in 2022 and have been watching the rating here fall for all the years since. Could have been a great company but I wouldn't ever give them my energy now, as an employee or customer.
2
Reaktion von Custom Ink
2w
Thank you for reflecting on your time with us and sharing your honest feedback. We are pleased to know that our benefits and commitment to diversity initiatives were positive elements of your experience.
We are truly sorry to hear about your frustration regarding the daily responsibilities of your role, our historical store safety guidelines, and the management culture you experienced. Providing transparent expectations and ensuring a safe, respectful environment for our team members are core priorities, and we regret that your experience did not reflect this. Although you transitioned away from the company in 2022, your insights are valuable as we look back at our operational history and work to strengthen our organization moving forward.
Thank you for your past contributions to the team, and we wish you continued success in your professional journey.