Store department is isolating with low compensation - Store Representative bei Custom Ink: Mitarbeiterbewertung

2,0
1. Jän. 2020
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CEO-Befürwortung
Geschäftsprognose

Pros

* Benefits are excellent including health, dental, life 401K and vision *Using their Design Lab is easy and fun, and requires no prior graphic design experience *You will have the opportunity to learn a lot about sales. This is a very sales-oriented customer service position *Weekend availability is expected

Kontras

*Customer-service based, including resolving issues for upset customers both over the phone and in person *Isolating. Sometimes you will be shifted alone, or have just 1-2 other people total to support you. *Training is not thorough enough to support responsibilities *Responsibilities will frequently increase while compensation remains stagnant *There is limited room for growth (promotions) within the stores department unless you are interested in retail management

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Reaktion von Custom Ink
6y
Thank you for your review. You're right, our Store experience is a blend of service and sales. We aren't a traditional retail workplace and we're up front about expectations in our role descriptions. While weekend availability is a must, the majority of our stores close at 6 p.m. and are closed Black Friday and other holidays. Our benefits are amazing; low costs, copays, and no deductibles on top of free telemedicine, including counseling and dermatology! Stores is a new and growing channel for Custom Ink, which means we've been working hard on the right compensation recipe. Our Store Inkers work hard to give our customers a WOW experience and in recognition of that, I announced a year-end bonus for all team members. We also have a new compensation plan rolling out in Q1, stay tuned. Careers aren't limited to stores. Not only do Inkers have a career path to retail management they also have opportunities in other channels like Inbound Sales, Key Account Management, Art and Design, and Production. Mobility within Stores is encouraged! We had seven promotions in Q4 last year. And, Inkers always have access to the entire business for growth and development. Custom Ink even offers relocation for top performers.I hope you'll work with your leader on your Individual Development Plan or reach out to me if your goals at Custom Ink aren't being met. Personally and professionally, I wish you the very best in 2020! -Amanda Hanlon, Director of Store Operations

Mehr Bewertungen zu Custom Ink entdecken

5,0
24. Mai 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Friendly staff and flexible hours made for pleasant work environment

Kontras

The commute was too great

1,0
26. Mai 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Good benefits and diversity initiative at the time.

Kontras

The company lied about what the job was. A "community building local representative" for their brick and mortar stores ended up just being a cold calling job and taking incoming calls for other stores. No room to move up. The management was the worst I ever worked for. Weird rules where they signed the lease, including someone having to stay in the store in inclement dangerous weather. Most of the "old school" employees I came into contact with drank the Kool Aid in a weird way that left no room for criticism. I left in 2022 and have been watching the rating here fall for all the years since. Could have been a great company but I wouldn't ever give them my energy now, as an employee or customer.

2
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Reaktion von Custom Ink
3w
Thank you for reflecting on your time with us and sharing your honest feedback. We are pleased to know that our benefits and commitment to diversity initiatives were positive elements of your experience. We are truly sorry to hear about your frustration regarding the daily responsibilities of your role, our historical store safety guidelines, and the management culture you experienced. Providing transparent expectations and ensuring a safe, respectful environment for our team members are core priorities, and we regret that your experience did not reflect this. Although you transitioned away from the company in 2022, your insights are valuable as we look back at our operational history and work to strengthen our organization moving forward. Thank you for your past contributions to the team, and we wish you continued success in your professional journey.
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