The team is ALWAYS understaffed as the sales team has absolute say when customers go live with services, with zero checks or balances holding them back. Not only is the team incapable of getting ahead of the workload, getting proper time to train/familiarize with a customer's environment is non-existent. This leads to failure after failure in operations. Rather than pushing for solutions to resolve these issues, management continues to dump more on team in the form of pointless tasks to show that the team is overutilized.
Along with the terrible working environment, CoreBTS's compensation packages are not competitive in the slightest for this location. I interviewed to return to Core at a higher position and received a job offer, after counter offering a salary that was still under my value, I was told "It's not about the money"
This is a career. It quite literally IS about the money...
If you're in the Madison area looking to work in a NOC environment, seek out INOC or CDW before going to core. (not that this matters as working remotely in IT careers should be the standard, not the exception)
Moving onto the customers. Core's Sales team scrapes THE BOTTOM of the barrel licking EVERY BOOT they can in their search for managed service / help desk customers. Core doesn't enforce any level of standardization when it comes to working with customer environments. When I worked for Core I was entering in tickets in 7 different ticketing systems on the help desk side, and the NOC side was ridden with customers operating on whole environments that were EOL. For those who are not familiar with MSPs, typically there is verbiage in the contract stating that the customer is REQUIRED to bring their environment up to a determined standard, in order to deliver the promised support. Core does nothing to enforce this, and understandably so, as any attempts at holding the customer accountable fall on deaf ears. (again an issue caused by sales)
