Pros
Pro? I was able to omit this joke of a company from my resume. It literally adds no value to any reputable automotive career. If you have a positive review of this department you are either a management pet or have had it really rough at previous jobs. Really rough.
Kontras
Working long hours in a telemarketing phone room environment with useless middle management lackeys micromanaging every minute of your work days. Constant policy changes and no real vision from the senior management. A "wing it" atmosphere with no real structure or tools but plenty of reporting for performance management purposes. High performing agents are allowed to lie, cheat and steal from customers and other coworkers as long as they meet or exceed their quotas.