Pros
Starting with 3 weeks of vacation and co-workers
Kontras
I can't speak for the whole of Connection, but as far as the Wilmington branch of Connection is concerned... What a mess. The Configuration Lab is an honest joke. You have to wonder how the place is still functional. Management is focusing on customer acquisition while the workers are still struggling with the current workload. We worked 3 months straight on mandatory 10 hour shifts and most of those weeks included mandatory Saturday shifts as well. A customer is not a concern until they're afraid they are going to leave and go somewhere else. Our equipment for a tech company is so outdated it's actually insane and when you ask for better equipment you just get some awful excuse or blank promise. We use workstations from the Windows Vista era using DDR2 RAM. It's honestly such a shame because when I first started it wasn't this bad. But it seems management is lost. They keep asking questions but it's getting them nowhere. Their answer is to hire more people, and we have 4 new people to every 1 person that knows what they are doing and it's impossible to keep track of who's doing what. There are "Senior Technicians" that should know what they are doing making the majority of our plethora of customer issues and are the least productive workers we have.