Work here if you don't have another option - Customer Support Advisor bei Concentrix: Mitarbeiterbewertung

2,0
12. Feb. 2025
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CEO-Befürwortung
Geschäftsprognose

Pros

Working from Home, Salary is ok.

Kontras

No good benefits. Most of the time you will not be able to help the customer and you will simply need to warp the truth or sell lies to people. Sometimes is justified but almost always there is not a proper solution or information that we can give. Everything is controlled by a merciless algorithm that often gives problems. There are nearly 0 opportunities to progress in the company unless you make friends with specific people. They will push to meet KPIs that are unreal and almost impossible to reach. Some superiors are as toxic as they can be.Don't work here if you can or, if you do, try to find another job asap

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Reaktion von Concentrix
1y
Hello, thank you for your review. That’s the opposite experience we want our game changers to have. We’re disappointed to hear about your concerns with the management and the experienced pressure. We hold our leadership to high standards when it comes to how we treat each other and, Thank you for taking the time to speak your mind. It really does help us improve. If you are willing to share some more information on your experience, please reach out to EB-DACH@concentrix.com. We would like to learn more about your experience and make a change moving forward. Best regards Your Concentrix-Team

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5,0
20. Mai 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Culture, career growth, leadership support and benefits are just a few of the pros.

Kontras

I don’t have cons to share. I’ve been with the company for 15+ years.

3,0
28. Juni 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

The people and team leads are nice for where I work.

Kontras

For a new contract no one really knows a lot about the retailer. We are told one thing in training now other people coming in are told something else. The benefits are strange. They have medical dental and vision. But, they have no sick time at all? No vacation the pto is accrued which is fine but let’s say you need to see a doctor you can’t use it because you have to put in 2 weeks in advance? You get points for anything and everything under the sun? That I don’t understand. I worked through the years for a lot of companies and third party retailers and it was never like that. I just think no federal holiday time off is not so good especially if it’s a religious kind of holiday a family holiday.

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