Wage was not ideal for amount of training/competency required to do job. While training was useful, self-learning may not be for everyone, plus a lot of stuff on the phone was not mentioned in training so you would feel quite lost (even with call shadowing), felt kind of abandoned once training was over, was hard getting help with queries as people are so busy with their own work. They tried to make people to work on Christmas Eve/Day and New Years Eve/Day with only lieu hours rewarded no extra pay, plus would not approve my holiday and the calls stressed me out so I ended up quitting in the end.