It's alright for entry-level remote work - Customer Service Advisor bei Concentrix: Mitarbeiterbewertung

3,0
6. Juli 2023
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CEO-Befürwortung
Geschäftsprognose

Pros

Fully remote, 8 weeks paid training of mostly self-learning courses but some sessions of call listening that were very helpful, knowledge gained in training is even helpful for real life, friendly staff nice banter, it's probably a good starting point career-wise, calls were diverse and genuinely felt like I was helping people.

Kontras

Wage was not ideal for amount of training/competency required to do job. While training was useful, self-learning may not be for everyone, plus a lot of stuff on the phone was not mentioned in training so you would feel quite lost (even with call shadowing), felt kind of abandoned once training was over, was hard getting help with queries as people are so busy with their own work. They tried to make people to work on Christmas Eve/Day and New Years Eve/Day with only lieu hours rewarded no extra pay, plus would not approve my holiday and the calls stressed me out so I ended up quitting in the end.

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Reaktion von Concentrix
2y
Thank you for your thoughtful review! Although you might no longer be with the company, we are happy to have had you as a part of our team. Best of luck with your future career endeavors!

Mehr Bewertungen zu Concentrix entdecken

5,0
7. Juli 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Good corporate culture, proactive leadership

Kontras

Not very good career ladder in place

3,0
28. Juni 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

The people and team leads are nice for where I work.

Kontras

For a new contract no one really knows a lot about the retailer. We are told one thing in training now other people coming in are told something else. The benefits are strange. They have medical dental and vision. But, they have no sick time at all? No vacation the pto is accrued which is fine but let’s say you need to see a doctor you can’t use it because you have to put in 2 weeks in advance? You get points for anything and everything under the sun? That I don’t understand. I worked through the years for a lot of companies and third party retailers and it was never like that. I just think no federal holiday time off is not so good especially if it’s a religious kind of holiday a family holiday.

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