Don’t go there - Call Center Agent bei Concentrix: Mitarbeiterbewertung

1,0
1. Dez. 2022
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CEO-Befürwortung
Geschäftsprognose

Pros

Work from home, nothing else

Kontras

Terrible shifts, everything revolves around customers feedback, every week you must reach a target of customer satisfaction if you want to keep the job but almost everything is not supported, we can’t basically fix any issue and not for our fault, many agents don’t close the cases to avoid bad feedbacks, shoving the case on other colleagues and nobody of the management check or care about this, very high turnover people is always leaving or getting fired

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Reaktion von Concentrix
3y
It's unfortunate to hear our company culture and values didn't resonate with you during your time at Concentrix, but we appreciate you taking time to leave this feedback nonetheless. Thank you for your time.

Mehr Bewertungen zu Concentrix entdecken

5,0
7. Juli 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Good corporate culture, proactive leadership

Kontras

Not very good career ladder in place

3,0
28. Juni 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

The people and team leads are nice for where I work.

Kontras

For a new contract no one really knows a lot about the retailer. We are told one thing in training now other people coming in are told something else. The benefits are strange. They have medical dental and vision. But, they have no sick time at all? No vacation the pto is accrued which is fine but let’s say you need to see a doctor you can’t use it because you have to put in 2 weeks in advance? You get points for anything and everything under the sun? That I don’t understand. I worked through the years for a lot of companies and third party retailers and it was never like that. I just think no federal holiday time off is not so good especially if it’s a religious kind of holiday a family holiday.

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