NIL - Customer Service Advisor bei Concentrix: Mitarbeiterbewertung

3,0
16. Juni 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

As a CSG, one gets to learn call handling skills. Good base pay

Kontras

Unrealistic KPI targets set by clients, an example will be 88% csat targets for phone and 66.7% csat target for emails. High AHT or CPH targets. Will be enrolled in PIP right away if target is not met. Shift bidding or leave approval is highly dependent on mc rate. Only 2 sick leave per month, will not get KPI if exceed the limit for sick leave. Hostile workplace environment. No flexibility in terms of break time due to having to adhere to Aux status. Insufficient training during training phase to prepare agents for the job. Usually, agents learn from mistakes or during the job.

Mehr Bewertungen zu Concentrix entdecken

5,0
3. Juli 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

- Weekly coaching with your direct superviosor - open communication for any change in schedules - opportunity to move up or change positions

Kontras

- low PTO accruance per paycheck - haven't run into many cons yet

3,0
28. Juni 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

The people and team leads are nice for where I work.

Kontras

For a new contract no one really knows a lot about the retailer. We are told one thing in training now other people coming in are told something else. The benefits are strange. They have medical dental and vision. But, they have no sick time at all? No vacation the pto is accrued which is fine but let’s say you need to see a doctor you can’t use it because you have to put in 2 weeks in advance? You get points for anything and everything under the sun? That I don’t understand. I worked through the years for a lot of companies and third party retailers and it was never like that. I just think no federal holiday time off is not so good especially if it’s a religious kind of holiday a family holiday.

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