Pros
Some of the staff members are very nice and genuine people who are great to work with. Management often buys lunch for the staff.
Kontras
The support team has hundreds of unresolved support tickets, with dozens more being added everyday. Management instructs employees to lie to clients to make it seem like there is a call center staffed 24/7. In reality, after business hours, all calls get sent to a single employee working from home with a laptop in poor condition. During an on-call rotation, there is a three day period where you are expected to be at the office, in addition to taking the overnight calls, even if you were up all night answering calls. Once a week, management asks you to write a weekly status report and to include any issues you may have with the company. Whenever I would bring up any issues in my weekly status report, instead of listening to my concerns, they would call me into a meeting to try to invalidate my opinion. For example, one week I saw two different staff members cry after coming out of meetings with management. In my status report I mentioned what I had seen and that I thought morale was low. I was brought into a meeting where I was yelled at for not having the authority to know how others felt at the company. Management at this company will micro-manage every little detail of your work. For example, I was called into a two hour meeting because I had a typo in a ticket (which is only seen within the company and not by clients) where I missed the 3rd ‘t’ in statute. Once I was in a meeting with the CEO of the company. He shared a story with me about how he has a friend who is a really good plastic surgeon, but because of his career’s stress, he now suffers from Obsessive Compulsive Disorder. He argued that poor mental health was a consequence of being good at your job, inferring that if I had any mental health issues it was just a sign that I did good work. The office is in disrepair and is poorly organized. Many of the walls and ceiling tiles have water stains from the roof leaking onto them. At one point, the roof began to leak on the company’s servers and networking equipment. The leak was never fixed; instead the equipment was moved onto folding tables away from the leak. There are two fire extinguishers in the ‘data center’/training room that expired in 1987. Basic creature comforts are also missing from the office. For example, if you need tap water you have to use the sink in the bathroom; there is no sink in the (very cramped) breakroom.