Pros
At the corporate office in Dallas they have nice amenities like a great Cafeteria and a nice workout room. The agents on my team and some on other teams are great people.
Kontras
If you don't understand the concept of what you need to use this company for you will not get the whole picture. This company is what you make of it. Use them for the experience to get in the door of IT and get certifications that they will pay for, and leave. If you do not do this, your career will go no where. There is no room to grow from within, and they will not compensate you for your hard work and time put in. I worked at the helpdesk at the Corp office and they have since took a left turn in the wrong direction. They are pushing out seasoned agents that may have a higher wage, to replace them with customer service reps that can read a knowledge base article. Instead of building back their tech reputation with new or already signed clients, they are taking the easy way out to minimize overhead and maximize profits. Any GOOD tech will leave, and any good techs still there are either looking to leave, or no longer even try because there is no motivation or incentive to. The new rules for agents about not eating at their desks and minimizing the "appearance of working" is setting everyone up for failure. Changing tardies to only 15 a year before getting written up, then fired is setting everyone up that is not an asset to them in the profit margin, for failure and easy termination. They will over work you, under pay you, never give you a raise and allow you to cert yourself up just to leave. They essentially PAY YOU TO LEAVE, since there is no other choice. Here, get all these certifications that we pay for, then we won't utilize your new skills by filling positions we have available from within...so your only other choice is to get up, and get a better job somewhere else.