Pros
Fair benefit package with insurance and 401K. However you won't be paid enough to afford to contribute to the 401K.
Kontras
No pay raises. Expected to work off the clock at least 2 to 3 hours a day. You will need to run 60 to 80 service calls a month to stay in the green with management. Expected to deceive and lie to customers. No tools or support from management. Expected to travel 30,000 to 40,000 miles a year in your own vehicle and receive low mileage reimbursement. Job threatened constantly if you don't work on certifications or finish up projects that can't be completed in a normal 8 hour day forcing you to work off the clock to keep your job. No reimbursement for training materials such as books and DVD's. , No lunch breaks for field techs even though accounting deducts 1 hour every day. You eat as you drive from one job site to another. If you complain you will be terminated and then when terminated it will be done in a fashion that reports it as a voluntary termination to avoid paying unemployment. Sent out to a job sites that are several hours away toward the end of the day and then not paid for the commute back home. The job market is starting to recover, then I can just walk out. To understand the culture just watch "Office Space". Upper management does not care and middle management is too busy doing direct reporting. I have three managers I have to report to daily, a nightmare.