Having to be redundant with every sales rep & sales manager - communication & training is lacking. I'm over hearing we've grown too big too fast and sometimes it feels like a free for all. Using the system when I started to enter information & notes on every action taken against the account was mandated not an option to not. Today this isn't done on most if not all sales teams and it's frustrating to know what is actually happening....my thought is use the system in your benefit - let it be your memory so you don't have to store it all in your mind. Plus it will help you be more successful in your daily business and if you happen not to make it to work for whatever reasons, others can pick up exactly where you left off keeping our business moving forward.