Pros
Great people to work with! Recently there have been changes in management and they are for the better. It is truly an open door policy. It appears that HR and upper management are looking for leaders that listen and are open and honest. Yes the GRU is a call center. As a person that has worked in call centers the GRU really works to de-emphasize the fact that it is a call center. Yes there can be a lot of sparks but really that is the quickest way to communicate with over 80 people and 3 leaders. Every spark I've received has been respectful and on target. We just need to communicate to management if we need additional after call time.
Kontras
Benefits can be better. We just had enrollment and they have made changes for the good. No increase in premiums Which is unheard of. Short term disability benefits are a bit high which drives some of my peers to not elect that benefit which then turns them to FMLA. As we grow I really think changes need to be communicated sooner and more often. Some of the existing management needs to step up to the new way or find other opportunities.