Misleading & Deceptive - Customer Support Specialist bei ClickUp: Mitarbeiterbewertung

1,0
22. Nov. 2021
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CEO-Befürwortung
Geschäftsprognose

Pros

The people I work with are incredible and the benefits are great.

Kontras

Do NOT trust what you read in the job description or what they tell you during your interview! What is advertised as a job that's "flexible" with schedules and may require "some" weekend shifts, quickly turned into a job that is NOT flexible at all with your schedule. **BE ADVISED: Working holidays is mandatory. Working every weekend is guaranteed. Working OVERNIGHT shifts is non-negotiable. Despite what they may tell you in your interview. DO NOT TRUST WHAT THEY SAY.** Please consider these things before accepting a position within Customer Support at ClickUp. They will tell you anything to get you through the door. (I can only speak for Customer Support) They couldn't care less about your personal life and mental well being. They only care about "providing the best customer service, period." And they will use that "core value" to excuse themselves from treating you like a human. The benefits are great but nothing is worth losing time to spend on things that really matter. At the end of the day, ClickUp DOES NOT MATTER more than the time you spend during the holidays with family or the weekends you spend watching your children play sports!

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Reaktion von ClickUp
4y
We appreciate your feedback and are disappointed to know your experience was not reflective of what we're building here at ClickUp. Some employees do work overtime, but we no longer have mandatory overtime in Customer Support. Additionally, while some Customer Support team members are assigned weekend and overnight shifts, not every Support employee is assigned to these shifts. Our Support team is strategically scheduled to best ensure our users have access to any help they need. As we continue to grow, maintaining transparency is a key priority for us as a company. Please know your feedback is being shared with our leadership team, and we hope you feel empowered to share your experience with your manager.

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5,0
23. Juni 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Lots of opportunity to affect change. Solid product.

Kontras

Typical industry problems, no unique cons.

2,0
18. Juni 2026
Mitarbeiter (anonym)
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CEO-Befürwortung
Geschäftsprognose

Pros

Some smart, ambitious people who you can learn a lot from.

Kontras

This place is an unstable, toxic mess, and leadership is largely to blame. The C-suite is full of egos and seems to make goals and quotas up out of thin air, then cleans up the fallout from poor planning and overhiring with layoffs. There have been three company-wide mass layoffs in less than four years, and that doesn’t even include the many layoffs that have happened quietly behind closed doors. The toxicity at the top trickles down through the entire organization. VPs put pressure on middle management, who then pass that pressure on to ICs. The company can’t seem to keep leaders in place for more than six months, which creates constant chaos and confusion. Strategies are always changing, priorities shift every few months, and nothing ever sticks long enough to make a real impact. Promotions seem to be based more on politics, favoritism, and who can make the most noise than on actual performance. The same people get promoted year after year, and many of them seem underqualified for the titles they hold. If you’re good at self-promotion and have the right relationships, you’ll probably do fine. If you’re quietly doing great work, don’t expect the same recognition. HR keeps saying they’re working on improving the promotion process, but I haven’t seen much change. If you’re considering joining the GTM org (especially the operational side) I would think twice. The new leadership loves to talk about transformation, improvements, and exciting changes, but there’s usually very little follow through behind the messaging.

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