Pros
Great colleagues and great products make Citizens Bank (formerly Charter One) wonderful to work for. Generous amount of paid time off yearly, even for new employees. Competitive salaries and hourly pay for employees. 99% of our customers are amazing! Strong company commitment to community involvement and volunteerism. For these reasons I am extremely grateful to work for Citizens Bank.
Kontras
Upper management is completely out of touch with what customers want and how they want to be treated. We are quickly becoming just like Chase and other big banks--sad we are losing our 'small bank feel". Extreme micromanagement and unrealistic sales goals with a new HORRIBLE incentive model. We are literally told what to say and how to say it for every imaginable sales opportunity. On top of that, we have to fill out Stat sheets to account for our every move throughout the day. Interrogate EVERY customer EVERY time to cross sell as much as is possible. We used to be "Not your typical bank" but we are now anything but. Very disappointing.