Pros
Good Pay at first to get you in the door,
Kontras
All the responsibilities as a CSR. Report deadlines, calls from customers, checking in with SSR's to get answers pertaining to calls that have come in. Oh & don't forget babysitting the service managers to find out why they haven't called customers back or closed out CRF's on the report ! Oh the hole PARTNER thing, Stupid, just get over it employees are not valued at all it's a joke ! Pay seemed great then we find out hourly employees can't really get more than .37 -.40 cent raises, Not even a penny more, CSR;s have no bonuses during the year. The first year of employment no time off and if you miss too much it could be your job ! To strict if we are asked about family work / life balance. The company rips other companies off and rapes them with price increases. Which can be lowered if customers complain. So I have to take the call of them screaming at me, only to say oh, just kidding we can lower it to how it was before,,, Give me a break, !!