Pros
Working from Home and sick time
Kontras
You will be monitored on every call. They listen, watch your screen while you work. While you are on the line, manager will chime in and tell you what to say and when. You have to meet all metrics for sales. No customers are YOUR customers. Fellow employees steal your customer and you lose your points. Store employees do not like the CEC and you are in competition with all peers. Customers are confused as they think they are calling the store and are not happy when they realize you are remote and won't be meeting them at the store to complete the sale. Working on a Sunday... don't do it. It is by far the worst day for sales and progressing the customer which makes it hard to recover from each week to meet your metrics. Pay is extremely low for all of the responsibilities that are expected from you. A lot of your calls are for the service department, complaints for customer relations and not a sales call and that call is considered a "moment" and counted against your sales metrics.