Pros
Some skilled individuals in the organization at the non-managment level.
Kontras
Onestream Networks a Call Tower acquired company is a horrible place to work. Call Tower offers low pay in a semi-monthly fashion with weak benefits, demanding project managers, customers, and management alike. Call tower does not have a single documented SOP, SLA, or any training material. From day one you will be expected to take on customer-facing issues, engage in customer-facing meetings, take mainline calls, and keep up with the constant Call Tower playbook, which has nothing to do with your actual role. Call Tower will use its playbook and the advantage 101 while touting that they are a fun, employee-centered "tech" company with a wholesome atmosphere. They are not, if you open to them and give your honest feedback, you will be punished for it, I.E fired. I need to let you know, if you plan on working in the NOC you will not be on the data side. They have outsourced all their data work to two remote workers in India. Because of their lack of training material, if you are hired for the evening shift, you will have to work on the day shift for about four months first. They will not tell you this. They hired me to work on SD-WAN, or I thought due to my CCNP, I never once touched on a data issue... You will be working on: call path delivery, advanced inbound/outbound VOIP issues, and building DIDs in SBCs. Lastly, the senior director of the NOC at Onestream Networks has recently left the company. As well as the senior director of the NOC on Call Tower side has left... The gentlemen still working the NOC at Onestream Networks are legacy telecom workers that are disrespectful, agitated, and downright just hard to work with.
