Pros
For a very short term tide over between jobs, this is a great position. They will hire pretty much anyone who applies, so you have a high chance of employment, so it is good if you use it for a short time. At first, the buzz of the office and the challenge of learning the scripts is quite fun, and can make those few months working there a tiny blip on the landscape of your life rather than the trauma working there an elongated period of time will cause.
Kontras
Traumatic. You have to be incredibly ressilient in this job, and you must submit yourself to the nature of the work and the management's nature otherwise you will be adding stress to days of exasperation and emotional fatigue that are a natural part of this job. It's an inbound call center, and it requires zero creativity and offers very little in the way of progression. If you want a career with opportunities to earn signigifcantly more money, then only use working at CSNotepad as a short term solution whilst you find another job. I say this, because the management positions are all full and unless one of them leaves their post, there's no chance of making something notable of yourself career wise at CSNotepad, The chairs are crap, the computers are slow and often interrupt your work (even on calls) meaning you can miss your targets for bonuses. And the bonuses themselves are absolute rubbish; you can only make them if you are an absolute machine and can tie up your calls very fast. Problem is, you have long term members of staff who lie to callers who when they call up again, are incredibly upset that they can't get what was promised, therefore forcing you to take the brunt of the caller's ire. The thing most staff confirmed was unfair about this place was the Unpaid Leave system, or in fact any inquiry made to seniors about anything that was not about an immediate problem. Why? Because you would put in your request for Unpaid Leave, and no one would get back to you to acknowledge your email. You are then left hanging, waiting for the chance to escape the building, sometimes for hours. In a job that is already traumatic, this dangling carrot system is horrid. A lot of people have a problem with one of the managers who is on the same floor as the Agents. Pious and cold, he talks at you rather than with you, and whilst he is incredible at his job in training staff and being proficient at mitigating issues that arise during the workday, he is still far too jobs-worth for the good of his team. I heard a lot of people say that his attitude was one of the reasons people leave, which is horrid as he is essentially absolutely incredible at his job. The Scripts themselves are terrible. They are inconsistent in design, through far too much information at you during a call, and are filled with warnings and condescending messages to the Agents. Their biggest client has the worst scripts to use, leaving callers (who due to the nature of the call are mostly running on high emotions) frustrated, confused and angry. This means the agent has to once again take the brunt of the caller's fury. Any attempts to advise changes to these specific scripts is ignored because they are worried at upsetting their client; it's no surprise people leave so quickly. The constant ringing in your ears (management have zero care of the psychological effects this specific ring tone can have (let alone the one they used during WFH)) is like being tortured. Eight hours of it each day, mixed with all the other horrors of office, can leave one with PTSD.