Pros
- Flexible schedule with the ability to work from home - Good laptop and printer - Mobile and very independent
Kontras
- Ineffective and inefficient systems compared to other banks - Little to no immediate support for technical questions (email inbox that can take several days to respond) - Mistakes are constantly made by FSRs, whom are responsible for closing your deals (ie: opening the wrong type of account, processing transfers incorrectly, processing mutual fund purchases for the incorrect amount, etc.) - Poor training (lengthy and ineffective phone/video coaching) - Lots of cold calling (calling CIBC clients for ‘financial planning’ or ‘financial review’) - Risk of customer no-shows can waste a lot of time - Inefficient CRM system - Lots of objection handling - Poor validation system that causes lots of frustration