job experience - Account Executive bei Blue Box Group: Mitarbeiterbewertung

Awesome talented people. Cutting edge technology. Availability of tools to complete work successfully. Excellent benefits for a company of this size.

Objectives are not always communicated clearly. Understaffed support is frustrated by sometimes irregular hours.

Genuinely good employees. Incredible talent has been collected and put on an technology with incredible potential.

Management. Constant turn over, relationship managers who do not understand relationships, managers in senior positions that are unable to manage up. Verbally committed to standardization and a product oriented mentality. Their actions show a strong commitment to customization. The Customer Success role is touted as Single Point of contact for the customer relationship however it is more or less a dumping ground and is consistently undermined by management. Finally... this isn't a customer success role. It is a TAM role with handcuffs.