Pros
Absolutely nothing at all after what I have uncovered!
Kontras
Metrics are corrupt! And I figured it out! They fire employees based on corrupt metrics! BTS is including employees regularly scheduled days off /PTO in their performance metrics and the days off are significantly lowering employees averages. Then they fire the employees stating low metrics. Also One employee consistently gets over 200 tickets per day, sometimes reaching 250 or more! while the rest of the team typically handles between 60 and 100 tickets daily. This significant disparity raises questions about the factors contributing to those higher ticket volumes and whether the work being counted is comparable across team members. As a result, since employees over all performance is based on meeting 80% of the team averages, the team average becomes distorted and corrupted especially with days off included making it difficult to accurately assess overall performance and productivity.