Pros
The people at the “ground” level are incredible!
Kontras
I’ve been with BECU for over 15 years and I really do believe change can be a good thing. That said, I firmly believe, for change to be successful we need to work together. Unfortunately that is no longer happening at this place that many of us once loved. EMPLOYEES are being left behind, forgotten, overworked, and under appreciated. We do have some incredible leaders but we also have leaders who severely miss the mark! Leaders who were promoted based on years of service rather than actual qualifications which stalls us from making much needed improvements to our internal processes, structure, and resources and in turn destroying employee morale. Hiring based on tenure may have worked when we were 1000-1500 employees and only 750k members but that’s no longer who we are. We NEED skilled leadership to take us all, not just Tech, into the future. We need innovative thinkers and leaders who know how to hire the right people and believe in them to get the work done. Leaders who are at least somewhat familiar with the areas they oversee! The more we turn our back on our people, the more money, our members money, we will lose in time, sourcing, recruiting, training, coaching, terminating and doing it all over again. If we don’t figure out how to focus on the employees who deliver on the values, service, and commitment to members, we will continue to see more and more reviews from “former employee”