Pros
Never need to work more than 40 hours unless you want overtime People always call out so there is plenty of overtime to grab Free snacks provided Free lunch on Friday Can learn a lot in short time Financial incentive to complete a training folder in first 3 months which is easy
Kontras
High turnover rate. The best employees have already left Coworkers that are left are newer that do not have good networking background Caste system in play. If you are on the first tier good luck!! You will get all of the phone calls plus tickets while second tier sits out of doing any type of real work while getting paid more than you to do it!! No promotions unless you are good friends or family Huge workload for very low pay compared to competition Pay raises are 3% a year Tiny bonuses