Pros
People that I work with are great. This is true for my team, other teams I work with, and end users. While I've heard of some interpersonal issues and arguments before, I've never really witnessed it firsthand so it seems pretty rare and more an issue with some individuals.
Kontras
EDIT: I can't edit my prior review so I'm reposting it with an update. My original statement about upper management seeming disconnected from how associates feel about decisions and policies was affirmed. The work from home program has just been announced to be getting gutted starting 2025 despite it being overwhelmingly favored by associates and lower management. People were hired in and being told by management and HR that the program would be here to stay but now that benefit is being removed with no recourse. The careers page still has wording that promises more than will be available. It just shows untrustworthy, deceptive, and selfish mindsets that I'd advise others to avoid. ORIGINAL REVIEW: Upper management seems really disconnected from how associates feel about decisions and policies. This has caused massive turnover in all areas of the company for multiple reasons that were slow to be addressed or weren't at all. Low salaries, small raises, HR explicitly decided to only give promotions during annual reviews so the promotion raise doesn't seem as small when lumped with your annual raise, work from home frequently treated as a threat to be taken away (by senior management, direct management doesn't do this), staffing issues which cause poor work/life balance, too strict with tracking time for salaried employees (need explicit approval to leave 5 minutes early but no issue if you stay an hour late or work through lunch), too much ambiguity for what is a high priority (leading crunch time to be all the time). Advice to Management Pay competitive salaries, including scaling based on location. You claim to do this but it is not true, at least not in IT. The same associate working in one city vs another does not make a different amount. This discourages talent outside of the very limited pool AO looks at.
