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      Atlantic.Net

      Aktiver Arbeitgeber

      Bewertungen für Atlantic.Net

      Real Change Is Happening — and It’s Worth Being Part Of - Data Center Technician bei Atlantic.Net: Mitarbeiterbewertung

      5,0
      8. Aug. 2025
      Data center technician
      Empfehlen
      CEO-Befürwortung
      Geschäftsprognose

      Pros

      I've read all of these reviews and I have to say my experienced in the short time I've been here doesn't match up... I joined Atlantic.Net just a few months ago, and while it seems clear the company has had its share of challenges, I’ve already seen TONS of meaningful improvements. The team is more cohesive, the overall attitude is extremely positive, and the people we’re hiring today seem to be several notches above in experience and professionalism. We’re having meaningful discussions and making sure we have the tools, clarity, and support we need to not just do our jobs, but to grow in them. There’s a real focus now on removing obstacles, improving documentation and training, and helping everyone understand how they contribute to the success of the company. The leadership team is actively engaged in making improvements that I think matter. They're really trying to create consistency, raise expectations, and build an environment where strong contributors can do well and feel supported. I’ve seen firsthand how decisions are being made with long-term impact in mind, not just short-term fixes. The vibe is shifting in a very real way, and I’m encouraged by the direction we’re heading.

      Kontras

      There’s still work ahead, particularly in streamlining internal processes and continuing to reinforce a consistent culture of accountability and communication. Some old behaviors and outdated tools are being phased out, but that takes time.

      avatar
      Reaktion von Atlantic.Net
      10mo
      We truly appreciate you sharing your perspective and are thrilled to hear that the positive changes underway are being felt firsthand. It’s exciting to know that our focus on stronger hiring, clearer communication, improved tools, and a more supportive culture is making a difference for our team members. At Atlantic.Net, we’re committed to building an environment where great people can do their best work, feel supported, and grow their careers. While we know there’s more to accomplish, we’re proud of the momentum and the collaborative spirit driving these improvements forward. Thank you for recognizing the progress — and for being an active part of it. The best is yet to come, and we’re glad you’re here for the journey.

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      5,0
      25. Nov. 2022
      Helpdesk technician
      Empfehlen
      CEO-Befürwortung
      Geschäftsprognose

      Pros

      The scope at Atlantic is very broad so things are always changing and the day is never boring. You can sharpen your skills in something new every day. Learning and growing as a technician are highly encouraged. With the big changes in management, the company seems to be focused on keeping talent so now would be a great time to get in.

      Kontras

      You're going to need to learn a lot and you are going to need to learn fast (to me, this was a positive just as much as a negative.) The company operates 24/7 so you might need to be ok with working the 2nd or 3rd shift.

      1,0
      26. Juni 2026
      Technical support specialist
      Empfehlen
      CEO-Befürwortung
      Geschäftsprognose

      Pros

      A lot of down time during the over to work on self projects/learn. A foot in the door if you want to experience helpdesk

      Kontras

      Onboarding wasn't really comprehensive, documentation at that time was very out of date and you had to look to outside sources for information for certain problems. Management was sometimes was impossible to reach especially during the overnight shift and this also applied to some of the engineering teams, especially Cloud, whom had the most issues out of the three. This sometimes lead to customer problems when engineering could not be reach. Too small of the team for hours we work and a lot of the times you could end up working an entire shift alone.

      avatar
      Reaktion von Atlantic.Net
      20h
      Thank you for taking the time to share your experience. We appreciate your honest feedback and are glad to hear that you found the role to be a good opportunity to learn and gain hands-on helpdesk experience. We also take your concerns seriously. Clear onboarding, accurate documentation, responsive escalation paths, and appropriate staffing are all critical to both employee success and customer experience. Over the past year, we have made meaningful improvements in these areas, including updates to internal documentation, more structured onboarding and training, improved escalation processes, and continued focus on support coverage across shifts. That said, feedback like this is valuable because it reinforces where consistency matters most. We are continuing to build on these improvements so that team members feel better supported, especially during off-hours and overnight shifts. We appreciate your contributions during your time with us and wish you continued success in your career.
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