Pros
Have any of the people complaining ever worked a real job before?? I’m getting paid double my state’s minimum wage to sit in my comfy chair at home and answer the occasional phone call. Benefits are solid, get TONS of PTO, work is easy, and every single person I’ve ever interacted with at the office is friendly.
Kontras
The training is very dry and slow... If you don’t know anything about the kind of benefit accounts you’ll be working with, you may feel lost at first. Other than that? Not a whole lot. I’m working in a call center. Sometimes it’s really busy and not super fun. Sometimes you get yelled at by a client who wants to blame you for their screw-up. There’s not a ton of flexibility in taking your PTO because managers have to make sure the phones are staffed correctly. But there’s no cold-calling, plenty of downtime, and the work is not too difficult.