Bogged down with nit-picky details, poor underwriting support - Producer bei Allstate: Mitarbeiterbewertung

Allstate is moving toward going online and phasing local agents out of a job. Customer service is average at best. Claims are also average at best. Underwriting support is usually subpar. Guidelines and restrictions make writing new business difficult, and time is wasted spent tracking down useless paperwork for existing customers. The current quoting system is clunky and outdated. The new quoting system is full of kinks. Tech support is overseas and overwhelmed and usually takes a day or more to resolve more complicated issues. There are constantly software issues. Agents can no longer bind same-day policies.