Pros
The only pro of working here was that I was allotted 22 days of PTO in my first year of work.
Kontras
Relentless workload forces employees to the brink of insanity on a daily basis. I have witnessed a year long cry for help from my coworkers for a solution, but have yet to see any positive changes implemented. The amount of work received by an adjuster daily makes it impossible to answer every phone call, return every voicemail, or settle claims with other insurance companies. The result; a level of customer service that I would hate to receive if I was a customer. A relatively simple concept of handling claims is made unattainable due to the inability in the company to listen to and care about employees. Consider this a warning; do not seek employment with Allstate. Within the past year, I have observed the following; -Office relocation without any assistance or reimbursement to employees, some of which are tenured with the company for over 30, 40 or 50 years -Termination of two employees replaced by virtual jobs -A cap placed on PTO for employees of 30 days per year. (This previously increased by 5 days for every 5 years with the company) -Holdback of one week of pay from all employees in order to adopt a new back paying payroll system