If management and the CEO were competent, there wouldn't be customers calling to complain, yell and curse at us! - Customer Service Representative bei Alleviate: Mitarbeiterbewertung

1,0
27. Okt. 2024
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CEO-Befürwortung
Geschäftsprognose

Pros

Higher base pay rate, incentives, commissions, and bonuses.

Kontras

If management and the CEO were competent, there wouldn't be customers calling to complain, yell and curse at us! This job is awfully traumatic and the stress drains the life out of me! It's horrible!!

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Reaktion von Alleviate
1y
Thank you for taking the time to share your thoughts with us. We’re truly sorry to hear that you experienced this level of stress in your role. We know that handling challenging customer interactions can be difficult, and it’s very important to us that every team member feels supported and well-equipped to manage these situations. Our leadership team, including the CEO, is dedicated to serving our clients with the upmost dedication. Unfortunately, it is the case that some customers will express concerns. Additionally, the services we provide are legitimate, and we stand firmly behind their quality and integrity. While we recognize that our program may not be the best fit for everyone, we’re proud to have helped thousands of individuals resolve their debt. We’re also glad to hear that you found the compensation and bonuses to be beneficial. We welcome open feedback and encourage you to reach out to our HR department if you’d like to discuss your experience further. Thank you again for your feedback.

Mehr Bewertungen zu Alleviate entdecken

5,0
31. Okt. 2025
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CEO-Befürwortung
Geschäftsprognose

Pros

Welcoming offices, management team has been nothing but supportive and engaging with questions on the best course for success.

Kontras

There can be a large learning curve if you are unfamiliar with debt relief and credit review.

1,0
2. Juli 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

View is nice but literally the only redeeming quality

Kontras

They over work you and treat you like it’s your fault that you’re not producing when there’s hardly any tools available to work with. They prioritize incessant and many teams meeting instead of letting people work on their productivity. The phone system sucks and you never know if it’s someone calling in or the dialer calling out and some poor schmuck answering. Lots of these “leads” are hardly vetted and it counts against you even if they weren’t qualified in the first place. And the pay plan is its own circle of inferno. It’s insulting and the reason why most of the people you will work with are working for minimum wage. Turn over rate is unbelievable and the managers are a bunch of middle management whip cracking drones. Not to mention one of them was just suspended for sleeping with a sales person. There are people who go to the hospital from mental breakdowns from this place and as of recently they fired about 30 staff in one week with no notice. As you can imagine there are a lot of lawsuits headed their way so be wary and don’t get caught in the middle.

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