Ok to start, but no promotions or raises - DC Processor bei Alight Solutions: Mitarbeiterbewertung

3,0
8. März 2025
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CEO-Befürwortung
Geschäftsprognose

Pros

This is a Completely remote job, so no business clothes are needed (they tried to get us to dress businesslike at first LOL). Hardly ever on camera. I can leave my job completely behind at the end of the workday. I don’t get guilted for taking my allotted time off.

Kontras

The company sounds great but most of the “perks” are not available to the lower level employees. We can’t take the time from running all day completing tasks to attend the special events and seminars that are heavily promoted within. There are not many opportunities to move up from here at all. The IT is from India so there’s not a language barrier per se, but getting help from someone with a heavy accent can be a problem. You’re just a cog in the grinding money wheel, so no one cares if you go or stay. Been here 3 years and am a top-level performer, but only have received an approx 20 cents/hr raise, one time ever. Sub-par work from others on the “team” means you get to help them do their work, but for no credit. Culture of secrets; no one on the team has the full picture of what we do and how we accomplish it, except for supervisors. Very very weird and disconcerting…like working with blinders on. They want to look as if they trust you to do your job…but they really don’t trust you. Age-related bias in hiring & promotions. No one above 35 gets promoted from within. There is no clear ladder from this job to any other job in the company…you’re just how they make their money and that is all. So many of the management team are young and inexperienced, and don’t know how to talk to people below them. Your supervisor is learning how to treat people by experimenting on you so that’s not fun. Some days we get “angry robot” supervisors, and some days they act like your close friend. Sooooo many trainings, but none of them teach supervisors how to treat others like human beings.

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Reaktion von Alight Solutions
1y
Thank you for taking the time to share your feedback. We value all input as it helps us continuously improve. We are sorry to hear about your experience with our leadership team. Leadership and management are crucial areas for us, and we strive to create a supportive and effective work environment. Your concerns are taken seriously, and we are committed to addressing them.

Mehr Bewertungen zu Alight Solutions entdecken

5,0
27. Apr. 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Great company to work at.

Kontras

The pay is a bit low.

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Reaktion von Alight Solutions
1mo
Thank you for your feedback and for being part of the team. We’re glad you enjoy working at Alight. We appreciate your input on compensation and continue to review our pay practices to stay competitive. Thanks again for sharing!
2,0
8. Juli 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Remote work with base pay. Some PTO. Telesales with scripts and all inbound pre-made appointments.

Kontras

First of all, I thankfully came from another Medicare agency where I learned the backbone of Medicare education because Alight did not educate the employees on the essentials of Medicare; so I'm glad I already had that foundation otherwise I would have spiraled right on out of that position right at the beginning. I never got paid the commission I was promised. The first phone interview stated that I would receive all commission as one lump sum by the end of March. So after working AEP (OCT through DEC) I was waiting patiently for the commission from nearly 200 enrollments I completed. In Jan, I received 50% of my expected commission and never saw the remainder 50% come through. I reached out to multiple people including my direct management with no response. This position was temporary for potential permanency, I was asked to stay on without clarity and it basically turned into customer service support (and occasional enrollments.) The customer service was extremely heavy from all of the agents who did not do a great job - a lot of unhappy customers were calling in at the end of 2025 and beginning of 2026. The amount of commission per enrollment was never given to me in writing, so I had to learn a lesson the hard way. I left in February.

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