Pros
- Great coworkers who supported each other despite challenges - Fast-paced environment that helps build resilience - Loved interacting with international passengers and creating positive moments
Kontras
- Toxic management culture where intimidation and double standards are common. Some managers treat staff with disrespect and play favourites, creating division instead of teamwork. - No genuine accountability. Complaints and concerns raised by staff are often ignored, delayed, or quietly buried. - Old staff, some of them are so unprofessional and no helpful during the day to day operation. - Lack of psychological safety. Employees who try to speak up or improve the workplace are often isolated, punished, or labelled as troublemakers. - Union inaction. Representation is inconsistent, and genuine issues are often handled politically rather than ethically. - Low morale and burnout. Good people lose motivation because leadership doesn’t recognise hard work or treat everyone equally. - Fear driven environment. Many staff stay silent out of fear of retaliation rather than trust in fair treatment. - Leadership disconnected from reality. Senior management appears more focused on image of themselves and control than on building a healthy workplace culture. Some of the Arms are so unprofessional and yet, still recognised by the management, such a joke.