Good pay, but difficult communication - Customer Service Representative bei Addison Group: Mitarbeiterbewertung

3,0
19. Jän. 2021
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CEO-Befürwortung
Geschäftsprognose

Pros

Good pay and job placement

Kontras

Little communication with contractor company. I was told one thing by Addison that caused me to agree to be moved to another position, but this move later cost me full-time hours and, therefore, quite a bit of pay.

avatar
Reaktion von Addison Group
5y
Thank you for providing insight into your experience with Addison. Clear communication with our contractors and the internal team is very important to our employee and contractor experience as well as our functionality as a business. If you would like to talk more about your experience, please reach out to communications@addisongroup.com. We know things are always busy, but we want to make sure you feel heard. Your feedback helps drive what we do at Addison, and we would love to talk to you more about your ideas so we can continue to improve.

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5,0
1. Juli 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Your success is directly tied to your effort. The company offers uncapped earning potential, strong career growth opportunities, and rewards high performers.

Kontras

At times, resources are allocated toward initiatives and technology that don't consistently translate into measurable value for client-facing producers.

1,0
5. Juli 2026
Mitarbeiter (anonym)
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CEO-Befürwortung
Geschäftsprognose

Pros

I have a job and I like the company I am on contract with.

Kontras

This company has shady hiring practices. First, the would not provide any info into the benefits before getting hired. No info on insurance, 401k, or anything else. That should have been a red flag, as benefits packages should be used to compare the job to others. After being selected for my role, I was given the contract to sign and review. Right away I noticed the hourly rate was $5.00 lower than was we previously agreed to. I immediately brought this to the attention of the rep with Addison Group. I was told they could resubmit me at the higher rate, but that could potentially get the company to choose someone else instead of me, After being out of work for almost 4 months, I couldn't take that chance. As a consolation prize, the rep told me the role would get overtime which would make up for the lower rate as I would be working some long hours occasionally. The first time I worked over 40 hours, I quickly realized that was not the case. I did get paid for all the hours I worked, but it was not time and a half. After being hired, I asked for the employee benefits guide and was quickly shot down again. The told me the package was proprietary and very comprehensive and I would not be able to view them until I was eligible to get them. Once I was eligible, I did get a copy of the benefits and they are the worst I ever seen,

1
avatar
Reaktion von Addison Group
16h
Good morning. We take these concerns seriously and want to understand more about what you experienced. We would like to learn more. Please reach out to us at peoplefirst@addisongroup.com so we can investigate this further.
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